Customer Service

Shipping & Delivery 
ALL ORDERS SHIP FROM SAN DIEGO, CALIFORNIA
Orders cannot be shipped Internationally.
***Due to the extreme heat during the summer months (MAY-SEPTEMBER), ONLY Priority Overnight shipping is an option or your chocolate product will melt. Ground shipping begins October 1st but is subject to change according to the weather. For more details please contact us.***
FEDEX SHIPPING

Orders placed before 9:30am Pacific Time will ship the same business day. All orders placed after 9:30am Pacific Time will ship the following business day. Please see the information below for details.

Ground Shipping Terms

Estimated transit time applies from the date of shipment, not the date the order is placed.

  • FedEx Ground: 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii. Service days are Monday-Friday. Delivery is by the end of the business day. FedEx Ground cannot deliver to P.O. boxes.

Fedex Express Shipping

If you would like to ship your order express, it must be placed online before 9:30am Pacific Time in order for it to ship the same day. If placed online after 9:30am Pacific Time, your order will ship the next business day. If your express order is placed by phone with a representative before 1pm Pacific Time, we can get your order out the same day. Weekends (Saturday and Sunday) do not count as shipping days. Please call us at (877) 858 2366 if you would like to guarantee delivery by a certain day.

Express Shipping Terms

Estimated transit time applies from the date of shipment, not the date the order is placed.

  • FedEx Express Saver: Delivery to businesses by 4:30pm and to residences by 7pm, in 3 business days.
  • FedEx 2Day: By 4:30pm in 2 business days to most areas (by 7pm to residences).
  • FedEx Priority Overnight: Next-business-day delivery by 10:30am to most U.S. addresses; by noon, 4:30pm or 5pm in remote areas.
  • FedEx Standard Overnight: Next-business-day delivery by 3pm to most U.S. addresses; by 4:30 p.m. to rural areas.

Tracking Information

Once your order has shipped, you will be receiving an email with your tracking information so that you will know exactly when your order will arrive.

Privacy & Security
This privacy policy applies solely to information collected by this web site. It will notify you of the following:
  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your information.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless requested not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Your Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (858)605-5204 or via email at  support@chocolateammo.com

Returns & Replacements
We want you to be completely satisfied with your purchase. If you have any questions or concerns about the product you ordered, please contact us at support@chocolateammo.com or toll free at 858-605-5204.
Payment
Payment for orders can be made by credit card only on the website. To pay by check or money order, please call us toll free at 858-605-5204 or email support@chocolateammo.com. All checks will be held for 5-7 days before the order will ship.